Return and exchange

Jewelry Via store guarantees the high quality of the provided goods. However, if for some reason you are not satisfied with your purchase, you can issue a refund or exchange of goods in cases and in accordance with the conditions regulated by the "Law of Ukraine on Consumer Protection."

GOODS TO BE RETURNED AND EXCHANGED

Goods that are not in use are subject to return and exchange, subject to the preservation of packaging and all available applications (labels, labels, etc.) and documents confirming the payment of goods (goods receipt or other document confirming the purchase). If the product you purchased was of poor quality due to a production shortage, you can return it and exchange it for a similar product of proper quality.

To exchange/return the goods you need to contact us within 14 days from the moment of its receipt.

For registration you need:

• Contact us by phone +380 93 726 63 93 (Viber, Telegram);
• Ship the goods to the address provided by the manager
• Refunds are made only to the customer's card account within 7 days after receipt of the goods.

We will have to refuse to return/replace the goods with a new one if:

• More than 14 days have passed since the purchase/receipt of the goods.
• When checking the quality of the product, defects were found that violate the conditions of warranty service (liquid ingress, etc.).
• There is no document confirming the purchase of the goods.
• The item was used and has no product appearance.
• Cut labels and labels.

Other details on exchange and return can be found with the manager on the contact numbers of the online store.